At Worldwide Express, we're committed to providing you the time- and cost-saving shipping solutions that help your shipments arrive on time and within budget. But with the world of shipping, there are occasionally delays due to weather, natural disasters or other conditions beyond our, or our carrier partners', control.
In the event that an active service disruption occurs, we will update it below along with any pertinent details. We will also provide alerts within our TMS, SpeedShip™, for Worldwide Express customers.
Impact of the Coronavirus on UPS Service Guarantee (as of April 5, 2021)
Effective for shipments sent on or after April 5, 2021, the UPS Money Back Guarantee (also referred to as the Service Guarantee) will be reinstated for UPS Worldwide Express services. Please note that the previously announced suspension remains in place for European Domestic and Transborder Express services. As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions. Money Back Guarantees are subject to change. For further details, see the UPS Tariff/Terms and Conditions.
Prior to shipping, please check to see if your recipient's location is open, since business opening hours may have changed due to local restrictions. If the location is closed, we may return the package to the sender. Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on UPS services.