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Service Alerts

At Worldwide Express, we're committed to providing you the time- and cost-saving shipping solutions that help your shipments arrive on time and within budget. But with the world of shipping, there are occasionally delays due to weather, natural disasters or other conditions beyond our, or our carrier partners', control.

In the event that an active service disruption occurs, we will update it below along with any pertinent details. We will also provide alerts within our TMS, SpeedShip™, for Worldwide Express customers.

Hurricane Ida Weather Alert (as of September 15, 2021)

Due to Hurricane Ida, carrier operations have been adversely impacted. Please see below or the carrier websites directly for specific service impacts.

UPS
UPS services in Louisiana continue to experience occasional localized disruptions in the aftermath of Tropical Storm Ida. While all UPS facilities are providing pickup and delivery services as conditions permit, some delays are possible. Click here to view ZIP Codes that have been affected. Note that the UPS Service Guarantee does not apply to shipments affected by this weather event.

Estes
Due to localized flooding, and the ongoing effects of Hurricane Ida, the Hammond, LA terminal is limited in status for today.

SAIA
The following terminals will be closed, Wednesday, September 15:

  • Houma, LA

TForce Freight
The following terminals will be closed, Wednesday, September 15:

  • New Orleans, LA

Impact of the Coronavirus on UPS Service Guarantee (as of August 20, 2021)

Effective August 20, 2021 and until further notice, we’ll be making the following operational adjustments for shipments scheduled for delivery to Florida and Texas:

Delivery commitment times for UPS Next Day Air® Early and UPS Worldwide Express Plus® packages are extended by 90 minutes. Delivery commitment times for UPS Next Day Air® and UPS Worldwide Express® packages are extended to end-of-day (11:59 p.m. on the guaranteed day of delivery). Any applicable Service Guarantee with respect to these packages will be based on these revised delivery commitment times.

Effective for shipments sent on or after April 5, 2021, the UPS Money Back Guarantee (also referred to as the Service Guarantee) will be reinstated for UPS Worldwide Express services. Please note that the previously announced suspension remains in place for European Domestic and Transborder Express services. As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions. Money Back Guarantees are subject to change. For further details, see the UPS Tariff/Terms and Conditions.

Prior to shipping, please check to see if your recipient's location is open, since business opening hours may have changed due to local restrictions. If the location is closed, we may return the package to the sender. Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on UPS services.