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FAQ: How To Start Working With a New Parcel Carrier & Become a Shipper of Choice

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Developing a good relationship with a new parcel carrier isn't just a congenial thing to do. In fact, working respectfully as mutual partners can help you save money and increase efficiency in your small package shipping. Moreover, creating a positive relationship with carrier drivers is particularly important since they are the ones you will have the most face-to-face interaction with at your facilities.

It might seem like a bunch of extra work that isn't needed, but becoming a shipper of choice with your parcel carrier should be a vital part of your shipping strategy. Check out the FAQ below and get answers to common questions that many shippers like you ask about carrier relationships and becoming a shipper of choice!

Be Easy To Work With

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Provide carriers easy access to your building, restrooms and parking area. Ensure your packages are properly packaged since old boxes and flimsy packaging can get damaged on the conveyor belt or cause jamming issues and slow distribution. Plus, be available if the driver has questions.

Don't Sweat the Small Stuff

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If a pattern of tardiness evolves, talk with the driver about your concerns. If the problem persists, share your concerns directly with the carrier and collaboratively come up with solutions.

Show Appreciation and Gratitude

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You should also allow them access to your breakroom, restroom and a clean area for them to check their email as a courtesy. They are trying to do their job just like you and occasionally need a break.

Keep Your Business Promises

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If you find it challenging to stick to your agreement, let your carrier know early so they can work with you on supportive solutions.

Be Open To Change

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If you are flexible, your carrier may be more willing to reciprocate when you need changes made to your part of the parcel delivery service agreement.

Share Data Using High-Performing Technology

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Ask yourself the following questions: Does the carrier use tracking technology that notifies me when shipments are delayed? Can I access the system online so I can proactively communicate deliveries and delays to my customers in real time? Work together on the type of technology that will suit both your needs.

Use a Mutually Respected 3PL for Logistics Guidance

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Using a 3PL that the carrier works with — and respects — can help when it comes to securing carrier capacity and moving you up the ladder as a shipper of choice.

Keep an Open Communication Policy

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Schedule regular meetings with your sales rep to go over concerns and accomplishments and use data and technology to share reports and key performance indicators (KPIs). Encourage open dialogue and active listening and promote a culture of collaboration where both parties work to achieve goals.

Worldwide Express Can Help You Become a Shipper of Choice

Worldwide Express has more than 30 years of success in the logistics industry and helps thousands of shippers of all sizes move products with great efficiency. We are also part of WWEX Group, alongside GlobalTranz and Unishippers. Combined, these three companies make up one of the largest and most diverse 3PLs in the industry, providing shippers with top solutions and financial stability that helps them succeed.

Between our freight and small package shipping solutions, we service more than 48 million plus shipments annually, and have the resources and expertise to work with companies of all sizes in nearly every industry. We also are part of the largest non-retail authorized reseller of UPS® in the nation and provide shippers with best-in-class UPS parcel shipping services at discounted prices.

See how Worldwide Express can help you strengthen your carrier-shipper relationships and become a shipper of choice. If you are ready to talk to an expert about our parcel delivery service solutions, reach out for a free consultation today!

Publish Date: 01/18/2024

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